Privacy Policy — Thai ETA Card

This Privacy Policy explains how Thai ETA Card, a service operated by Altas Holidays, collects, uses, and protects your personal information when you use our website and services.

1. Information we collect

Identity & passport data: name, date of birth, gender, nationality, passport number.
Contact data: email address, phone number, country and city of residence.
Travel data: arrival/departure dates, transport details, accommodation in Thailand.
Payment data: processed by our payment gateway (Cashfree). We do not store full card numbers.
Technical data: IP address, browser type, and usage analytics.

2. How we use your information

To prepare, review, and submit your Thailand Digital Arrival Card application.
To process payments and issue receipts.
To communicate updates and deliver your approved document.
To provide customer support and comply with legal obligations.

3. Legal basis

We process your data to perform the service you request, to comply with legal obligations, and based on your consent where required.

4. Sharing your information

We share data only as necessary to deliver our service — for example with the relevant authority to submit your application, and with our payment processor. We do not sell your personal information.

5. Data security

We use industry-standard safeguards, including SSL/TLS encryption and access controls. Payments are handled by a PCI-DSS-compliant gateway.

6. Data retention

We retain application data only as long as necessary to provide the service and meet legal and accounting requirements, after which it is securely deleted or anonymised.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may withdraw consent. Contact us to exercise these rights.

8. Cookies

We use essential and analytics cookies to operate and improve the website. You can control cookies through your browser settings.

9. International transfers

Your data may be processed in countries other than your own. Where this happens, we take steps to ensure appropriate protection.

10. Contact

For privacy questions or requests, please contact us.

Questions about this policy? Contact us. Thai ETA Card is an independent private agency and is not affiliated with any official or immigration authority.